Professional Services

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At Casa Bonita Maids, we understand that sometimes schedule changes or unforeseen circumstances may require you to cancel or reschedule your cleaning service. To provide clarity and ensure a smooth process for both parties, we have established the following cancellation policy:

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• Cancellation Notice: We kindly request that you provide us with a minimum of 48 hours notice for any cancellations or rescheduling requests. This allows us to adjust our schedule accordingly and accommodate other clients.

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• Late Cancellation Fee: Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment may be subject to a late cancellation fee. The fee amount will depend on the specific circumstances and will be communicated to you prior to implementing any charges.

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• No-Show Policy: If our cleaning team arrives at the scheduled appointment and no one is available to grant access to the premises, a no-show fee may be applied. We highly encourage you to inform us as soon as possible if there are any changes to the appointment or if you will be unable to grant access at the scheduled time.

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• Flexibility and Communication: We understand that emergencies and unexpected situations can arise. We strive to maintain open and transparent communication with our clients. If you need to reschedule or cancel due to extenuating circumstances, please reach out to us as soon as possible, and we will do our best to accommodate your needs.

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We value your understanding and cooperation in adhering to our cancellation policy. It allows us to provide efficient and reliable service to all of our valued clients. Thank you for choosing Casa Bonita Maids, and we look forward to serving your cleaning needs.